FAQ

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Shipping

What shipping methods do you offer?

All of our orders are delivered with Australia Post. We offer standard and express shipping.

Where do you ship?

We ship Australia and New Zealand wide. We currently do not offer shipping outside of Australia & New Zealand.

Updating Your Order

Can I cancel or edit my order?

As we offer same day shipping, it is unlikely we will be able to cancel or edit your order before it has been shipped. However if there is a mistake on your order, please contact us and we will do our best to assist.

Can I change my shipping address?

Please be sure to double check your shipping address before placing your order as it is unlikely we can edit your shipping address before you orders has been fulfilled.

Sizing & Fit

My socks didn’t fit. What size should I try next?

Compression socks can be tough to put on and are designed to be tight to give you the correct compression. However, if there is too much discomfort we recommend going one size up.

How do you I know what size to get?

Please refer to the size guide below:

Size S/M  L/XL  XXL
 AU Shoes (Mens) 5.5-9 8-11.5 8-11.5
AU Shoe (Womens) 7-10.5 9.5-13.5 9.5-13.5
US Shoe (Mens) 6-9.5 8.5-12 8.5-12
US Shoe (Womens) 7-10.5 9.5-13.5 9.5-13.5
Ankle (cm) 18-25cm 26-33cm 33-38cm
Calf (cm) 28-32cm 33-48cm 48-54cm

How do I know my socks fit?

Your compression socks should be tough but not impossible to get on.

If your socks slide on without resistance, you may need a smaller size. If your socks are too tight to get on, you may need to go up a size.

Common fit issues & solutions

Trouble putting your socks on:
If you are having trouble putting on your compression socks we recommend purchasing a compression sock aid to assist with taking your socks on and off.

Compression socks losing elasticity:
To maintain the compression socks' original elasticity and effectiveness, remember to wash them and air-dry them after each use. Wash them separately or with similar-colored clothes in a gentle cycle at 30-40 degrees Celsius, but avoid using hot water.

Order Issues

My tracking shows delivered, but I never received it. What can I do?

Occasionally Australia post can make a mistake. If your order has been "delivered" but you did not receive it, please contact our team immediately for assitance.

What happens if my package is lost or stolen?

If your package was lost in transit, please contact us and we'll be more than happy to arrange a replacement.

Once your order has been delivered, we can no longer claim any responsibility if it is stolen, damaged or lost. Please ensure there is a safe place for your package to be delivered or someone is home to collect it.

Return Policy & FAQs

What is the return policy for international orders?

We have a 30-day return policy for international orders, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

What is your return & exchange policy?

We have a30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

How do I make a return or exchange?

To return your product, you should contact our mail.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

When can I expect my refund?

Please allow up to 10 business days for your refund to be processed once your return has been received.

If it has been longer than 10 business days, please contact our team via email.

Product FAQs

How does the fit compare with other brands?

Our compression socks are custom made just for TheraWear.

We do this so we can provide a consistent and high quality fit as much as possible.

Our compression socks are designed to be super comfy and still give you long lasting and relieving compression.

What materials and fabrics do you use?

Most of our compression socks are made from Super Soft Nylon + Polyester + Spandex which wicks away moisture with quick drying breathable fabric

How should I care for my socks?

For an in depth guide on how to look after your compression socks, please refer to out care guide.

How does the e-gift card work?

Once you haver ordered your e-gift card, it should be delivered to your email inbox within 10 minutes.

If for any reason you did not receive your e-gift card, please contact our team and we'll be more than happy to assist.